HOW CAN WE HELP?

Top up Get airtime moving again and check where the top-up flow stopped. Subscriptions Recurring airtime, billing, and what happens after setup. Account Profile access, sign-in, and where to pick up where you left off. Purchases Track a payment or check the next step after checkout. Networks See the current subscription products by network. Still unclear Send the reference, the number, and where the flow stopped.

FAQs.

How do I top up airtime?

Go to Top up, choose the network, enter the number, and confirm the payment.

Why is my payment pending?

Check Purchases for the current status. If it stays pending, wait a few minutes and check again.

What do subscriptions do?

Subscriptions run on a repeat schedule. View the available options on the Subscriptions page.

Where do I see my account details?

Check Purchases in the dashboard to see whether the payment went through.

What if I picked the wrong network or number?

If the checkout is still open, go back and correct the details. If it is already paid, contact support with the reference and the number.